Difficult Conversations at Work

10 simulations. The conversations that matter most, practised until you are ready for them.

Most people know what they should say in a difficult conversation. The gap is not knowledge. It is the moment when the person pushes back, deflects, or goes quiet, and knowing what to say in principle is not the same as knowing what to say right now. This program puts you inside ten real difficult conversations and asks you to make the choices that either move things forward or make them worse. Specific feedback at every step, a results report, and a certificate are included.

What You Will Practise

Module 1: Performance and Behaviour

  • Sim 1: Addressing Performance That Isn’t Good Enough
  • Sim 2: Delivering Feedback That Will Land Hard
  • Sim 3: The Colleague Who Is Undermining the Team

Module 2: Role Fit and Accountability

  • Sim 4: When Someone Isn’t Right for the Role
  • Sim 5: Calling Out Behaviour That Crossed a Line
  • Sim 6: The Conversation After a Major Mistake

Module 3: Upward and Lateral Conversations

  • Sim 7: Pushing Back on Your Own Manager
  • Sim 8: Negotiating Something You Really Need

Module 4: Repair and Endings

  • Sim 9: Repairing a Damaged Working Relationship
  • Sim 10: Ending a Working Relationship Well

Who is this for?

  • Managers and team leads who avoid difficult conversations or find them harder than they should be
  • HR business partners and people managers who support others through conflict and performance issues
  • Individual contributors who need to push back, negotiate, or name something uncomfortable with a colleague or senior leader
  • Organizations building a culture where direct and honest conversations are the norm

See How This Program Fits Your Leaders

Every organization is different, and so is every team. Let's have a short conversation. I'll show you a simulation from this program, walk you through how it runs, and talk about shaping it to your leaders, your scenarios, and the pressures they work under.

Licensed for your organization, with feedback, results reports, and certificates for every learner. No obligation. Just a conversation.

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