Difficult Conversations at Work

10 simulations. The conversations that matter most — practiced until you are ready for them.

Most people know what they should say in a difficult conversation. The gap is not knowledge — it is the moment when the person pushes back, deflects, or goes quiet, and knowing what to say in principle is not the same as knowing what to say right now. This program puts you inside ten real difficult conversations and asks you to make the choices that either move things forward or make them worse. Specific feedback at every step, results report, certificate included.

What You Will Practice

Module 1: Performance and Behaviour

Sim 1: Addressing Performance That Isn’t Good Enough
Sim 2: Delivering Feedback That Will Land Hard
Sim 3: The Colleague Who Is Undermining the Team

Module 2: Role Fit and Accountability

Sim 4: When Someone Isn’t Right for the Role
Sim 5: Calling Out Behaviour That Crossed a Line
Sim 6: The Conversation After a Major Mistake

Module 3: Upward and Lateral Conversations

Sim 7: Pushing Back on Your Own Manager
Sim 8: Negotiating Something You Really Need

Module 4: Repair and Endings

Sim 9: Repairing a Damaged Working Relationship
Sim 10: Ending a Working Relationship Well

Who is the for?

Managers and team leads who avoid difficult conversations or find them harder than they should be
HR business partners and people managers who support others through conflict and performance issues
Individual contributors who need to push back, negotiate, or name something uncomfortable with a colleague or senior leader
Organizations building a culture where direct and honest conversations are the norm