Facilitation is a process that is very important to achieving business objectives. The role of a facilitator is to help people to work together better, understand their common objectives, and plan how to achieve these objectives, during meetings or discussions. This is achieved through various techniques including questioning, intervening, consensus and managing dysfunction. A good facilitator must have a variety of skills including communication, observation and group management.
In the following scenarios, you are a master facilitator guiding an inexperienced individual, John, through the process of basic facilitation. Use the principles and techniques you have learned to aid John in responding appropriately to the scenarios he faces as he learns how to facilitate.