Conflict resolution coaching is a specialized type of coaching that helps individuals in conflict learn to communicate effectively and use collaborative problem-solving strategies to resolve their differences. It is a solution-oriented approach to resolving conflicts without resorting to aggression or litigation. Through conflict coaching, individuals can gain an understanding of their own thoughts and feelings, as well as the thoughts and feelings of the other person. This can help them to identify the source of the dispute and create an effective plan for resolving it.
By communicating openly and honestly with a conflict coach, individuals can identify areas of disagreement, explore potential solutions, and design an approach to discuss the conflict with the other person.
Through conflict coaching, leaders will gain the tools necessary to resolve conflicts and disputes. It is a set of skills and strategies used to support people in engaging and managing conflict. In this process, a neutral third-party (the conflict coach) works one-on-one with a coaches, helping them to engage in the conflict effectively and constructively.
Conflict coaching enables the managers to talk through the conflict, explore potential solutions, and design an approach to discuss the conflict with the other party. It can be used as a stand-alone process, or as part of a collaborative mediation process.
The strategies and skills will help people better manage and resolve conflicts in the workplace.
Conflict coaching can be used both as a stand-alone process and when used as part of a mediation process, with each party meeting with the conflict coach separately. Conflict resolution coaching is beneficial in a variety of situations, including conflicts that occur in the workplace, divorce and post-decree situations, community disputes, family disagreements, or business conflicts.
Conflict resolution coaching is a valuable tool for resolving conflicts in many different situations. It can help mangers/leaders develop the skills and strategies needed to manage conflict effectively and can help them come up with better solutions for resolving disputes. Whether it is used as a standalone process or as part of mediation, conflict resolution coaching can be a powerful tool for helping people work through conflict and find solutions.
In this SIM, you will learn why conflict coaching is a valuable tool for social/political organizations, discover what conflict coaching is, and develop the skills needed to support an individual or a team in resolving a current conflict issue and/or increasing their level of conflict competency. You will also learn how to evaluate and measure the performance of a team and develop the core competencies required to establish conditions for learning and transformation, support skilful communication, evaluate and improve relationships and systems, support healing and restoration during and after conflict, and restore hope, trust, and a sense of belonging.
Glen is new employee in your organization. He is having a conflict with his colleague, Sam, and it is escalating. Glen corrected Sam on some analytics he was presenting in a team meeting during Glen’s first week with the company, and there has been consistent tension between him and Sam ever since. On occasion Glen has asked Sam for help with a project, and Sam has either failed to reply or claimed he is too busy with his own tasks. When Glen and Sam are assigned a task to work on together, Sam disagrees with almost every idea Glen puts forth which almost always leads to an argument.
You have noticed Glen now seems to avoid Sam and attempts to figure out areas he is unsure of on his own. You appreciate the initiative, but it has resulted in some mistakes and missed deadlines. The risk of negative lasting effects of the conflict between Glen and Sam seems imminent.
Coaching Glen will require you to show both empathy and candor, while helping him to understand the potential negative impact of the conflict on his reputation. You know you will have to guide him on the best ways to resolve the conflict while dealing with all the emotions it brings.