We should all learn how to get to the point when speaking. Being a good communicator is a part of being an effective manager, leader, and successful person. When you speak with clarity and precision it means you speak with clear words and precise meaning that allows people listening to catch the main idea along with the little details you might have included.
Language and thinking are closely connected. They are like two sides of the same coin – inseparable. The words you use reflect your thought process. When you use language that is imprecise, it reflects an underlying lack of clarity in your thinking.
Intelligent people strive to communicate with precision and accuracy. They define terms, use universal labels, and provide analogies. They avoid overgeneralizations, such as “everyone does it”, or deletions, such as “this type is better” (without specifying what it’s better than). Instead, they back up their statements with facts, figures, data, comparisons, and evidence.
Interestingly, this works in reverse too. When you try to use precise language, it has a positive effect on your thinking. Your mental maps become clearer, more organized, and more focused. If you want to sound professional and communicate effectively, strive for precision in your language.
It's essential to be aware of your language and thoughts when interacting with others. Before you speak, practice what you are going to say inside your head and engage in an internal dialogue with yourself. Ask yourself questions and provide yourself with answers that will help direct and clarify your communication skills.
If you feel yourself getting angry or exasperated, take a step back and try to control your emotions. Your rational brain can shut down when this happens, and decisions made in the heat of the moment may not be the best.
When it comes to conversations, take an observational approach by noticing the words and phrases used by the other person. Seeking to understand is key and don't be afraid of silence. Silence provides an opportunity for both parties to thoughtfully compose their thoughts and words. In addition, use a professional tone of voice to ensure the conversation is respectful and positive.
The more you understand your audience, the better they will understand you.
In this SIM, you run a growing organization and have several managers reporting to you, each with a team of 12-15 people. One manager, Paulo’s team has struggled with the last project they worked on.
It was not completed on time or to expectations. You’re aware of this already, and have spoken with Paulo, who told you he addressed the issues at his last team meeting. Now, team member Angela has expressed to you that she feels frustrated in her role and unsure of expectations.
Angela asserts that Paulo addressed the team as a whole and said they are not performing but has not provided her any individual feedback that her performance needs improvement. You feel it’s necessary to have a conversation with Paulo to hear his side of things.
You will have to approach this conversation from a supportive and curious lens, as you have not directly observed what Angela has experienced. You will need to coach Paulo through this performance issue with his team knowing that his communication skills may be playing a role.